An elderly Nerja resident received a telephone bill from a mobile operator in the amount of €1,244.27 for a single call to a shopping channel lasting a total of 35 hours.
The demand for payment came in March 2013 and related to one of the 902 numbers. Unable to get anywhere with the telephone company, the woman registered a complaint with the Consumer Office in Nerja.
The woman admitted she had called the shopping channel but insisted that the call had only lasted a few minutes.
The Municipal Office of Consumer Information processed the complaint but was informed that the telephone company was proceeding with its demand for payment.
Now, the woman has received a letter from the phone company stating that her next bill on July 22nd will contain a ‘rectification’ of the full amount of €1,244.27.